PrivacyPolicy

Personal Information You Provide:

We collect personal information that you voluntarily provide when booking appointments, requesting help, contacting us, subscribing to our newsletter, or submitting reviews. This may include:

• Contact Information: First name, last name, email address, phone number
• Address Information: Street address, city, state, zip code (for installation service)
• Vehicle Information: Make, model, year of vehicle
• Appointment Details: Preferred date, time, location, package selection
• Payment Information: Payment method details (processed securely through third-party payment processors)

Automatically Collected Information:

When you visit our website, we automatically collect certain information about your device and browsing activity:

• Device Information: IP address, browser type, operating system, device type
• Usage Data: Pages viewed, time spent on pages, referring URLs, search terms
• Location Data: General geographic location (city/region level) based on IP address

Note: We do not use cookies or tracking technologies. See "Cookies & Tracking Policy" below for details.

We use the information we collect for the following purposes:

• Service Delivery: Schedule and complete dash cam installation appointments
• Communication: Send appointment confirmations, reminders, and service updates
• Customer Support: Respond to inquiries, provide technical support, resolve issues
• Business Operations: Process payments, maintain records, fulfill warranties
• Marketing: Send promotional emails, special offers (with your consent)
• Legal Compliance: Comply with legal obligations, enforce our terms
• Security: Detect, prevent, and address fraud or security issues

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers:

We work with third-party service providers who perform services on our behalf:

• Payment Processing: Stripe, Square (PCI-DSS compliant processors)
• Email Services: For appointment confirmations and newsletters
• Hosting: Netlify, Supabase (database services)
• Error Tracking: Sentry (for technical error monitoring only, no user tracking)

Legal Requirements:

We may disclose your information if required by law or in response to:

• Court orders, subpoenas, or legal process
• Government or regulatory requests
• Protection of our rights, property, or safety
• Investigation of fraud or security issues

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

We do not sell personal information to third parties. We do not share your information for monetary or other valuable consideration. You do not need to opt-out because we do not engage in this practice.

To exercise your California privacy rights, please use the Contact Us button below to reach out to our team. We will respond to your request within 45 days. We may require verification of your identity before processing your request.

This website does not use advertising cookies.

We use the following limited tools to understand site reliability and usability. Microsoft Clarity may use first-party analytics cookies or browser storage; these are not used by Dash Cam Ready for cross-site advertising:

• Microsoft Clarity — Site interaction events, session recordings, and heatmaps for usability improvement.
• Sentry — Technical errors and diagnostic context, with application-side filtering intended to remove personal information.
• CrUX and Lighthouse — Aggregate and synthetic Core Web Vitals monitoring used to maintain page speed.

Our provider-neutral conversion events exclude raw FAQ searches and discount codes. We do not use:

• Marketing cookies
• Third-party cookies
• Our own cross-site advertising profiles

Your session data is stored temporarily in your browser (sessionStorage) for functional purposes only and is automatically deleted when you close your browser. This includes temporary information like scroll position and form state to enhance your user experience.

No consent banner is required as we do not use cookies or tracking technologies that require consent.

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for data transmission
• Encrypted database storage
• Regular security audits and updates
• Access controls and authentication
• PCI-DSS compliant payment processing
• Error monitoring and incident response

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your personal information for as long as necessary to:

• Booking Data: 7 years (business and warranty records)
• Marketing Emails: Until you unsubscribe
• Legal Requirements: As required by applicable law

When data is no longer needed, we securely delete or anonymize it.

Our website may contain links to third-party websites (e.g., social media, product manufacturers). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any information.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Our services are based in the United States and primarily serve customers in San Diego, California. If you access our website from outside the US, your information may be transferred to and processed in the United States. By using our services, you consent to this transfer.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date
• Sending an email notification (for significant changes)